I’ve had packages delivered via FedEx a million times and only recently have I started receiving delivery notifications stating “Local Delivery Restriction, Delivery Not Attempted”.
While I did get my package delivered to me a day or two later, the message got me thinking and I wanted to get to the bottom of why my package was not delivered on the specified date.
So as usual I took to Reddit and the FedEx customer forum to see if anyone else had come across this issue on the FedEx page and boy was I surprised to find hundreds of users posting about their experiences dealing with the same issue.
Luckily, some even had answers to why FedEx sends the Local Delivery Restriction, Delivery Not Attempted message in the first place.
I can tell you now that there may be some delays with the truck or there are some technical issues, but there’s nothing to worry about and that the package will be delivered on the following day.
However, if you want some more clarity on the issue and would like to find out what can be done if you don’t receive your package the next day, then read on to find out all you need to know about the FedEx Local Delivery Restriction, Delivery Not Attempted Delivery Notification.
FedEx “Local Delivery Restriction, Delivery Not Attempted” Meaning?
What are the Common Causes of the “Local Delivery Restriction, Delivery Not Attempted” Notification?
Well, it’s mainly because either the delivery personnel was unable to reach your destination on the scheduled delivery date or there is an issue with the FedEx system that would have resulted in this delivery message being updated on your app.
Apart from this, there are a couple of other reasons why FedEx would update your delivery status as “Local Delivery Restriction, Delivery Not Attempted” or “PMX”. Based on what I could find, here are some of the reasons why FedEx won’t deliver a package on the scheduled date.
- There was a delay in scanning the package and the delivery truck has already left the building
- The package was sent on the wrong truck to a different location. The delivery status will be updated once the truck returns to the hub.
- There was an unforeseen issue with the delivery truck and the driver was unable to complete his rounds for the day.
- The package was damaged and could not be scanned
- Covid restrictions or holidays can result in the package being delivered late
- Unforeseen weather conditions and bad traffic can result in the driver not being able to deliver on the given day.
According to the FedEx support page,
“A FedEx delivery exception refers to a situation where a package is temporarily delayed while in transit and every effort is made to deliver every package as soon as possible, so an exception does not necessarily denote a late shipment.”
Whatever the situation may be, FedEx professionals are trained to ensure that the package will be delivered the following day and they will do everything in their power to have it delivered the next day.
However, if the package doesn’t arrive the following day, call FedEx support and inform them about the issue. The support team will be able to clarify the status of the package and let you know whether it will be delivered soon or if you can visit the nearest FedEx facility and pick up the package yourself.
What to Do If You Receive a Delivery Exception Update on your FedEx Parcel?
The only thing you can do when you receive this delivery update is to wait for another day or two for the package to be delivered.
While this happens, keep an eye on the tracking page of your order for an update and check whether or not the package is delayed beyond the expected delivery date or if it’s still within the expected timeline.
If it’s the former then you can either contact FedEx support or you can sign up to the FedEx Delivery Manager tool for better control over the delivery options for your package.
If the package is well within the expected delivery timeline then wait it out as FedEx will ensure that the package gets delivered on or before the due date.
There is an alternative option of changing the delivery method and opting to pick it up locally or from a Walgreens. To do this you will either have to use the Delivery Manager tool or contact the FedEx support team and get the changes made over the phone.
When Will My Package Be Delivered After Receiving the FedEx Delivery Exception Update?
Once you receive the FedEx delivery exception update or a delivery message that says “Local Delivery Restriction, Delivery Not Attempted”, you will have to wait for a day or two for the package to arrive.
Generally, FedEx will attempt to deliver the package the following business day, but due to some local restrictions or restricted travel routes, the truck may not be able to reach your destination and the delay may be extended by a day or two.
Sometimes during peak holiday seasons, FedEx delivery exceptions can take up to 7-10 days depending on the workforce present at the FedEx office, the number of packages that have to be delivered and any delays en-route to the destination hub.
But, all in all, you can expect your package to arrive within 3-5 business days from the day you receive the delivery exception notice.
FedEx “Local Delivery Restriction, Delivery Not Attempted” – FAQ’s
What does “Local Delivery Restriction” mean on the FedEx app?
The alert “Local Delivery Restriction” indicates that the package could not be delivered on the scheduled date due to an unforeseen circumstance. FedEx will attempt to have the package delivered to the registered address on the following business day.
What is a local delivery exception?
When FedEx is unable to deliver the package on a given date due to there being an issue while the shipment is en-route, is known as a local delivery exception. While most cases require the driver to mention the type of delay, it’s not always the case and the delivery status will simply read “Local Delivery Exception”.
Do FedEx drivers update wrong delivery statuses?
Yes, FedEx drivers are known to update wrong delivery statuses quite often and most of the time it’s because they didn’t have the time or mood to reach your destination. As confirmed by a user on Quora who is a FedEx delivery driver, “it’s an excuse the driver put in his handheld to justify skipping a stop. Sad but true..”
What does the FedEx Delivery Manager tool do?
The FedEx Delivery Manager tool is designed to help with three things; track your shipments, boost delivery security by opting for the shipment to be delivered to one of FedEx’s retail network locations or to control how and when your package should be delivered by setting instructions and a delivery time that works in your favor.
How much does it cost to sign up to the FedEx Delivery Manager tool?
Signing up and using the app is free for everyone, but there are some services that cost a fee such as requesting a particular delivery date and time or to change the delivery location to another address.
By now I hope you have been able to understand that the FedEx “Local Delivery Restriction, Delivery Not Attempted” delivery status doesn’t mean your package won’t get delivered, but that there was a delay in the delivery and it should arrive on the following business day.
It’s important to know what this status message means and to be prepared for it as we’re about to move into Christmas and New Year which are two periods where delivery exception messages are likely to be on the rise.
Also, always keep this in mind, your package is close by when you get this update and it’s most probably in your nearest FedEx facility. So, if you do not receive it on the next business day then get in touch with FedEx support and find out if you can visit the center for an in-store pickup.